Cancellation and Returns

  • You may cancel your order by giving us notice of cancellation within 7 days of the date of collection or delivery. Such notice may be given by mailing or emailing to the number or address set out on the order form. If you are canceling because of any problem with the goods, please notify us of the problem at the time of cancellation.
  • On cancellation, you must return the goods to us at your cost unless the goods are being returned because they are faulty on arrival, incorrect goods or because of unsuitable substitution by us, in which case we will meet the cost of return but we ask that you allow us to nominate the carrier, or for us or our suppliers to collect the goods.
  • Any order placed that has been correctly supplied by Gravity-Colors.com and is subsequently not required can be returned to us unused, subject to a restocking fee of 20% less the intial shipping/packing costs. The cost of return carriage/shipping must be paid by the customer.
  • The refund can be made effective as soon as we receive your order and verify it and will not exceed 15 days. The refund will be made in the same way that the order was paid.